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How we can help you with our knowledge

Over the past 16 years we have gained valuable experience and knowledge that we use on a daily basis to protect and recover our client’s money .

We hope that you find our frequently asked questions and articles helpful.

We welcome your questions and requests for more information.

Frequently Asked Questions
  • When is the right time to lodge a debt with a debt collector?

    Unfortunately there is no hard and fast rule.  In some cases, such as if the debtor has refused to pay or if you do not want to wait for your money, you could refer the debt immediately when it is 1 day overdue.  In most cases though, once a debt reaches 90 days overdue or more, you should be treating the account with extreme caution and consider engaging a debt collector.

  • What steps should I take to recover a debt before engaging a debt collector?

    Telephone calls work best!  Call the debtor and ask for payment – find out why it hasn’t been paid and when you can expect payment (ask for a date).  A debtor who is genuine about paying will respond to your call.  It is also helpful to send an email or letter to the debtor, giving a clear deadline (date and time) of when you want you want full payment.  Let them know that failure to pay will give you no option but to refer the debt to a debt collector.

  • I’m worried that I will lose the customer if I ask a debt collector to contact them?

    It is often a difficult decision to make.  One view is to ask yourself the value of that customer’s business if the customer is not paying you?  On the other hand, the customer could genuinely be experiencing a temporary cash flow issue and will again become a star customer.  We recommend speaking openly with the customer, find out the problem and let them know that your business cannot afford to carry them.  If you decide that you need our assistance, contact us, explain the situation and we could take a very gentle approach with the client and hopefully give them the bump they need to pay you without damaging your important business relationship.

  • A company that owes us money has gone into liquidation, can I ask the directors to pay?

    You can only pursue the directors if they have signed a personal guarantee.

  • I know the person who owes me money owns a house. Can I put a caveat on the property to stop them from selling the house until I am paid?

    You can put a caveat on the property if you have a caveatable interest which is usually in the written contract that you entered with the debtor before giving the debtor credit.

Articles
  • About our collections agency

    E-Credit Management is a licensed commercial agent and private inquiry agent. We have been providing debt collection services since 2000.   Personalised and accountable Our collections agency employs a skilled team of qualified and licensed debt collection officers with backgrounds in debt collection, credit management, accounting, law and customer service. Our high staff retention rate […]... Read more

  • Collection Agency Services

    About our collection agency services E-Credit Management delivers a seamless and cost-effective start-to-finish credit management and debt recovery services.   Debt recovery action guarantee We understand that when a client engages our collection agency, they have already waited long enough to receive their money. That is why we guarantee to start working on matters immediately. […]... Read more